Shipping & Returns
Shipping Policy
At PawsWhiskersSG, we're committed to delivering quality pet products quickly and reliably. Although our business is based in Singapore, the majority of our products are fulfilled by our trusted U.S.-based supplier network, allowing us to serve customers across the United States efficiently.
Order Processing
* Orders are processed within **1–3 business days** after payment has been successfully received.
* Orders placed on weekends or U.S. public holidays will be processed on the next business day.
* During holidays, sales events, or peak shopping seasons, processing times may be slightly extended.
Shipping Within the United States
* Most orders are shipped from warehouses located within the United States.
* Standard shipping typically takes **3–7 business days** after your order has been processed.
* Shipping costs are calculated at checkout based on your delivery address and the items ordered.
* We offer **Free Standard Shipping on qualifying orders**. Any applicable minimum purchase amount will be displayed during checkout.
Multiple Shipments
To ensure faster delivery, products may be shipped from different warehouse locations. If your order contains multiple items, they may arrive in separate packages at no additional shipping cost.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available). Tracking information may take up to 24 hours to become active.
Delivery Delays
While we strive to deliver every order on time, shipping times are estimates only. Delays caused by weather, carrier disruptions, customs inspections (where applicable), or other circumstances beyond our control may occur.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase. We are unable to guarantee address changes once an order has entered processing.
Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges.
Damaged or Missing Orders
If your order arrives damaged or if any items are missing, please contact us within **48 hours** of delivery. Include:
* Your order number
* Clear photographs of the item and packaging (if applicable)
* A brief description of the issue
We'll work with our fulfillment partner to resolve the issue as quickly as possible.
International Shipping
At this time, our website is primarily intended for customers located within the United States. International shipping may be available for selected destinations and will be shown during checkout if applicable.
Contact Us
If you have any questions regarding your shipment, please contact us through our Contact Us page. We'll be happy to assist you.
Return & Exchange Policy
At PawsWhiskersSG, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
Return Window
Eligible items may be returned within **30 days** of delivery.
To qualify for a return, items must:
* Be unused and in their original condition.
* Be returned in the original packaging.
* Include proof of purchase or your order number.
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns of:
* Opened or used pet food or treats.
* Opened supplements, grooming products, or healthcare items.
* Personalized or custom-made products.
* Clearance or final sale items.
* Gift cards.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within **7 days** of delivery with:
* Your order number
* Photos of the product and packaging
* A brief explanation of the issue
After review, we will arrange a replacement, exchange, or full refund where appropriate at no additional cost.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method within **5–10 business days**. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping Costs
If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs.
If the return is due to our error or a defective item, we will cover the return shipping costs or provide an alternative solution.
Order Cancellations
Orders may be cancelled within **12 hours** of purchase, provided they have not yet entered fulfillment.
Once an order has been processed by our fulfillment partner or shipped, it can no longer be cancelled.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the eligible product (if applicable) and place a new order.
## Contact Us
If you need assistance with a return or refund, please contact us through our website's Contact Us page. Please include your order number so we can assist you as quickly as possible.