Store Policy
Customer Care
Your satisfaction is our priority. We are committed to providing responsive customer support and ensuring every shopping experience with Paws & Whiskers is a positive one.
If you have questions about a product, your order, shipping, returns, or any other aspect of your purchase, our support team is here to help.
We aim to respond to all customer inquiries within **1–2 business days**.
To help us assist you more efficiently, please include your order number and a brief description of your inquiry when contacting us.
We value your feedback and continuously strive to improve our products, services, and customer experience
Privacy & Safety
Protecting your personal information is important to us.
When you place an order or interact with our website, we may collect information such as your name, email address, shipping address, billing address, phone number, and payment details necessary to process your order.
Your information is used solely to:
* Process and fulfill your orders.
* Provide customer support.
* Communicate order updates and shipping notifications.
* Improve our website, products, and services.
* Send promotional emails only if you have chosen to receive them.
We do **not** sell or rent your personal information to third parties.
Payments are processed through trusted, industry-standard payment providers using encrypted technology. Paws & Whiskers does not store your complete credit or debit card information on our servers.
We may share limited information with trusted service providers (such as shipping carriers, payment processors, and website service providers) only when necessary to fulfill your order or operate our business.
By using our website, you agree to the collection and use of information as described in this policy.
Wholesale Inquiries
We welcome wholesale inquiries from retailers, pet boutiques, veterinary clinics, grooming salons, subscription box companies, and other qualified businesses.
If you're interested in carrying Paws & Whiskers products or exploring a business partnership, we'd love to hear from you.
Please contact us through our Contact Us page with the following information:
* Business name
* Contact person
* Business website or social media
* Location
* Products of interest
* Estimated order volume
Our team will review your inquiry and respond as soon as possible.
Payment Methods
- Credit / Debit Cards
- PAYPAL